Can't Find What You're Looking For?
Our Flex Plan gives you access to a dedicated team
that you can dial up or down at any time
to meet your needs and budget.
Web Audit
1 week
Identify what's stopping conversions, find solutions, and build your data-driven plan for success.
Benefits:
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Increase web traffic
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Increase conversions (sign ups, bookings, subscriptions)
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Take your website from usable to delightful
Includes:
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Full Website Analysis
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Step-by-Step Redesign Guide
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BONUS Marketing Playbook
Research Sprint
3–4 weeks
Take the risk out of your decisions by anchoring them in proven customer needs.
Benefits:
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Discover customer problems
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Increase retention by improving your customer experience
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Increase sales by discovering key customer objections and how to overcome them
Includes:
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Comprehensive Research Report
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Detailed Customer Personas
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Feedback from Real Target Customers
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BONUS Marketing Playbook
Best value
Innovation Sprint
4–5 weeks
Build and test a solution with real customers using Google Design Sprint 2.0, a proven system used by expert firms worldwide.
Benefits:
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Capture feedback on early designs or messaging—before investing resources
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Increase team focus and efficiency
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Put your solution in the hands of the people who matter most
Includes the benefits of a Research Sprint plus:
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A Tested and Improved Solution
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5 Customer Tests
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1 Additional Report
Best value
SERVICES
How Can We Help?
Start Your Journey with a Free Discovery Call
You have a vision for your product or service, but navigating user needs can be complex.
We'll start by asking questions to clarify your unique goals and challenges.
1
After Our Call, You'll Receive a Tailored Proposal For Your Project
Together, we'll craft a targeted research plan that drives your business goals and gives you the greatest impact for your budget.
2
Our Partnership Begins
Count on us to do the heavy lifting.
Whether you need us to augment your staff or run a project from start to finish, we'll handle everything in the proposal and adapt to your desired level of involvement.
The typical commitment from your team's "decider" is just 7 hours for a 1-month project.
3
You'll Receive Clear, Actionable Reports
We move quickly but never compromise on quality.
Expect your next steps within a swift timeframe so you can take action and get results.
4
Even After Your Project is Complete, We Provide Continued Support
Our commitment extends beyond delivery.
We offer flexible support plans and regular check-ins, ensuring you have the ongoing guidance you need to deliver exceptional products and services.
5
APPROACH
What to Expect
Have questions?
Get in touch!
Fill out this quick contact form and we will get back to you as soon as we can!
Looking to learn more about one of our services?
Book a free discovery call with a member of our team.
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Optimizing Conversions through Web Audit
Customer Journey Mapping, Marketing Strategy, SEO & Competitive Analysis
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Streamlining Bookings for a Faster Path to Wellness
Web Redesign, Survey Design, Sales Flow Strategy & SEO
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FEATURED WORK
Our Latest Success Stories
TESTIMONIALS
“This was perfect for figuring out what’s not working.
They’ll help you figure out the truth and get your sales back rolling in the right direction because you'll discover things the customer isn't telling you.”
– Dustin, CEO of Accord Group
"The free discovery call was so valuable that I was willing to pay for it on its own."
– Alex, Program Director at a Psychotherapy Clinic
"I went from hating my website to being proud to present it.
I was most amazed at how they distilled my thoughts and ideas and kept them intact as they elevated them and reduced friction for my customers."
– Evan, Founder of a Massage Therapy Clinic
“affinityUX’s ability to articulate and anchor on user needs is exceptional.
Their interview questions delve deep, uncovering the authentic needs of users to improve the product. They are a true asset to any team. I welcome the opportunity to collaborate with them again.”
– Eli, Senior Product Designer
“These are some of the most thoughtful UX leaders I have worked with.
They champion the customer experience and seek clarity until it’s optimized. They also worked above and beyond to deliver with excellence!”
– Hanna, Marketing and Communications Leader for Fundraising & Development